Shipping policy

BELSAN ALEXANDRA GRAY
Thank you for shopping with BELSAN ALEXANDRA GRAY. We strive to provide reliable logistics services for all customers, ensuring your luggage and bag products are professionally packaged, fully inspected, and delivered safely and efficiently.

1. Order Processing Time

All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation. Our staff will complete product inspection, sorting and packaging procedures to ensure your箱包 items are in perfect condition before dispatch.
If we experience a high volume of orders during peak sales periods or festive holidays, processing times may be extended. Customers will be notified promptly via email if there are any significant delays to guarantee transparent order progress.

2. Shipping Rates and Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout according to the product specifications, weight and delivery location of your order.
Estimated delivery times:
Standard Shipping: 15 business days
Delivery times are estimates and may vary due to carrier delays, customs clearance procedures, severe weather conditions, logistical constraints, or statutory holidays that are beyond our operational control.

3. Shipment Confirmation and Order Tracking

Once your order has shipped, you will receive a dedicated shipment confirmation email that includes exclusive tracking codes and logistics service information.
Tracking details typically become available within 24-48 hours after shipment as logistics carriers update real-time transit data on their official systems.

4. Incorrect Address Disclaimer

Please carefully verify and confirm your full shipping address, postal code and recipient contact details are accurate and complete at checkout before submitting your order.
BELSAN ALEXANDRA GRAY is not responsible for orders delivered to incorrect or incomplete addresses provided by the customer. If a package is returned to our warehouse due to address errors or invalid recipient information, additional reshipping fees may apply for re-delivery services.

5. Lost or Damaged Packages

Lost Packages:
If your package is lost in transit during the delivery process, please contact us within 7 days of the expected delivery date and submit your order information for our official logistics investigation.
Damaged Items:
If your order arrives with broken, scratched or defective products, please contact us within 48 hours of delivery and provide clear photos of the damaged items and complete outer packaging. We will review your case thoroughly and work to resolve the issue as quickly as possible.

6. Luggage and Bag Usage Notice

All luggage and bag products are designed for daily use and travel scenarios. Customers should use, maintain and store the products in compliance with conventional usage standards. BELSAN ALEXANDRA GRAY is not responsible for product damage caused by improper storage, overloading, man-made damage, unauthorized modification or personal misuse.

7. International Shipping and Customs Notice

For international shipments, customs duties, taxes, or import fees may apply depending on the local tariff policies of the destination country. These additional fees are the full responsibility of the customer and are not included in the product price or shipping cost.

8. Contact Information

If you have any questions regarding this Shipping Policy, order logistics status or after-sales issues, please contact us:
Company Name: BELSAN ALEXANDRA GRAY
Phone number: +1 410-309-9615
Email: contact@nexgizmo.shop
Physical address: 912 Drew St, Rocky Mount, NC 27801, United States